*Caution: Long rant ahead, read only when you have time*
When i was still in India, i forgot my Maybank2u login password, so after 3 failed attempts, i got locked out of the system. I called up the customer service line from freakin India and was put on hold for like forever before somebody picked up (can you hear the call charges go tick tick tick already?!!!). That somebody verifed my info, and i was told that there was nothing i could do then because my Maybank2u account was removed due to inactivity. I have to personally go to the ATM machine to reapply the stupid online access thing again. Fine. After i came back, i did just that, banked in some $$$, and even attempted to login and do a transfer at the kiosk in the bank just to test the stupid TAC thingy, and it worked just fine. But when i actually wanted to transfer the money, it CANNOT BE DONE:
Irritated, i called up the customer service line once again, and was put on hold by someone who claims that he knows nothing about Maybank2u transactions because he is from the credit card department! What the?!! I specifically selected the Maybank2u related matters option... why put an agent that is from the freakin' credit card department on?!! Nvm that, Mr. Credit Card here put me on hold for SO LONG until i hung up!! I then dialed that stupid number again, and was this time served by the correct person (FINALLY!!!). The lady told me that actually my bank account itself was frozen due to inactivity, thats why i'm not able to do the transfer!!!
I'm freakin' pissed because:
1. They can't diagnose the problem right the first time... making me waste a trip to the bank.
2. The customer service line sucks... it takes eons before somebody picks up.
3. And when somebody does pickup, it is the wrong guy from the wrong freakin department who knows nothing about the option you've just picked from the menu!!
4. WHY do they ACCEPT my deposit when my account is already frozen?!!! Take money time can lah, when i wanna take out MY money time cannot lah!!! @#$&!!!!!
Let's not even talk about the time when my $$$ got deducted from the account already when i did a withdrawal at the ATM (it was quite a significant sum, must i add), but the machine did not dispense the money!!! I tell you, my stress level shot up like 1000% at that time!!
Soooo, the conclusion is, MAYBANK SUCKS!!! I'm SERIOUSLY considering closing my account already!!! ARGH!!! >.<